الشروط وسياسة المتجر
Terms and Conditions
Welcome to our store ♡
By using this store or completing any purchase through it, you agree to the terms and conditions outlined below. Please read these terms carefully before completing your purchase.
1. Digital Products
All products available in our store are digital products only; no physical products will be shipped or delivered.
Products are delivered electronically after a successful payment transaction, in accordance with the delivery method specified on the product page or during checkout.
A file or message containing instructions on how to access the product and download links will be sent to the email address used during the purchase process.
2. Product Description
We strive to provide clear and accurate descriptions, images, and previews for the products available in the store.
The customer is responsible for reading the product description and reviewing its contents and usage method before completing the purchase.
Preview images may include illustrative elements, photos, or presentation models intended to demonstrate the appearance or usage of the product. The appearance of any element in a preview does not imply that it is included in the files the customer receives, unless explicitly stated in the product description.
3. Using the Products
The method of using each product varies depending on its nature, and the customer must follow the instructions provided on the product page or in the files included with it.
Some products may be designed for use via the Canva platform or other external platforms.
The customer is responsible for having the necessary account, software, or platform required to use the product, if that is required and mentioned in the product description.
4. Licensing and Permitted Use
Upon purchasing the product, the customer receives a personal, non-exclusive, and non-transferable license to use the product for the purpose specified in its description and store terms.
The customer is permitted to:
- Use templates and designs in their personal projects.
- Use templates and designs in their commercial projects, according to the nature of the product and license terms.
- Modify texts, colors, images, and elements permitted for modification to suit their needs.
- Use the final design resulting from the template in their own content or personal/commercial projects, in accordance with the usage terms of third-party elements and platforms.
The customer is not permitted to:
- Resell the original template or file as purchased.
- Redistribute product files.
- Share download links or access to the product with other people.
- Transfer the product or license to another person.
- Share accounts or access credentials provided to the customer, if any.
- Sell the template as a new template or standalone digital product.
- Copy store designs and reuse them to create a competing product.
- Claim that the original design or template created by the store is of their own design.
- Upload original template files to other platforms or stores for the purpose of reselling or distributing them.
Purchasing the product does not transfer ownership of the original design or any related intellectual property rights to the customer.
5. Digital Delivery
All products are delivered electronically.
After the payment process is successful, the product or instructions for accessing it are sent according to the delivery method specified in the store.
The customer is responsible for entering a correct email address during the order process.
If the product does not arrive or the customer faces an issue accessing it, please contact us so that we can assist.
6. Access and File Issues
If the customer faces a technical issue preventing them from accessing the purchased product, please contact us via the contact method specified in the store.
We will make reasonable efforts to address delivery problems, access issues, damaged files, or invalid links whenever possible.
This assistance does not include providing a new design different from the purchased product or modifying the product beyond what is described in its description, unless agreed upon separately.
7. Return and Refund Policy
Given the digital nature of the products and their electronic delivery, digital products cannot be returned in the standard way physical products are.
After completing the purchase and the product has been delivered or access has been granted, the order cannot be canceled, refunded, or the product exchanged, subject to any rights or cases determined by the applicable regulations in the Kingdom of Saudi Arabia.
If the customer faces an issue downloading or accessing the product, or if there is a technical defect in the delivered files, please contact us via the contact methods specified in the store, and we will work to address the issue and provide an appropriate solution.
This policy does not affect any statutory rights granted to the consumer under the regulations applicable in the Kingdom of Saudi Arabia.
8. Canceled Orders or Unauthorized Transactions
We reserve the right to review, reject, suspend, or cancel any order suspected of being associated with fraudulent activity, unauthorized payment, or misuse of store services.
In the event of an unauthorized payment or suspected illegal use of a payment method, appropriate measures may be taken to protect the store and customers.
9. Intellectual Property
Intellectual property rights for original designs, template formats, element arrangements, and original content created by the store belong to the store and may not be copied, resold, distributed, shared, or used to create competing products.
Some products may include elements or content licensed from other parties or from external platforms.
Rights to these elements remain owned by their respective owners, and their use is subject to the terms and licenses of the rights holders and relevant platforms.
Purchasing the product does not grant the customer ownership or independent rights to any third-party element, but rather limits their right to use the product in accordance with the applicable license and terms of use.
10. Third-Party Content, Images, and Elements
Some products or preview images may include images, graphics, fonts, icons, visual elements, or content belonging to third parties.
Third-party content is used in accordance with available licenses or permissions, depending on the nature of the product and the source of the content.
All rights related to third-party content remain with their owners, and the store does not claim ownership of any content it does not own.
Some elements or images may appear in preview images for illustrative purposes only and are not considered part of the downloadable product unless clearly stated in the product description.
The display of any name, logo, trademark, personality, or element belonging to another party does not imply a relationship, partnership, endorsement, sponsorship, or approval by the rights holder unless explicitly stated.
11. Trademarks
Some products may refer to platforms, services, or trademarks belonging to third parties for the purpose of demonstrating compatibility or usage methods.
All trade names, logos, trademarks, and personalities belonging to third parties belong to their respective owners.
Unless otherwise stated, our store is not affiliated with, approved by, supported by, or a partner of any platform, trademark, or external entity mentioned in the product descriptions.
12. Canva Products
Some products may be designed for use via the Canva platform.
We are an independent store and are not affiliated with or approved by Canva.
Use of Canva elements is subject to Canva’s terms and licenses applicable to those elements, and the customer must comply with the terms applicable to their use of the platform and content.
Purchasing a template from our store does not grant the customer ownership of Canva elements or any third-party content.
Furthermore, purchasing the template does not grant the right to extract, resell, or distribute any third-party element independently of the design.
13. Account Security
The customer is responsible for maintaining the security of their personal accounts, including email accounts, Canva accounts, and devices used to access products.
We are not responsible for any unauthorized access resulting from the customer sharing their account data or failing to maintain the security of their devices or accounts.
14. External Services and Platforms
Some products may rely on external platforms or services such as Canva or others.
We do not control third-party services or platforms, and therefore we are not responsible for any changes, malfunctions, interruptions, restrictions, or modifications that occur to those services.
If an external platform changes its method of operation or terms of use, this may affect the way some products are used.
15. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.
We are not responsible for problems resulting from third-party services, platforms, software, or accounts beyond our control.
In any event, our liability towards the customer shall not exceed the amount paid for the product in question, subject to the regulations applicable in the Kingdom of Saudi Arabia.
16. Customer Responsibility for Use
The customer is responsible for using products, files, and designs in a legal manner that complies with the regulations and terms of the platforms and services they use.
The customer is also responsible for the content they add to the template after purchase, including images, texts, logos, trademarks, and content they choose themselves.
17. Updating Terms and Conditions
We reserve the right to update or modify these terms and conditions from time to time.
Updates are effective from the date of their publication on the store, unless applicable law requires otherwise.
We advise customers to review this page periodically for any updates.
18. Contact and Customer Service
In case of any inquiry regarding products, orders, file access, or terms and conditions, you can contact us via:
Email: black1eyed2susan@gmail.com
We will work to respond to inquiries and assist customers within the limits of the nature of the product and service provided.
19. Agreement to Terms
By completing the purchase, the customer acknowledges that they have read the product description and the terms and conditions, understood the digital nature of the product, and are responsible for ensuring the product is suitable for their needs before completing the purchase.
This does not prejudice any statutory rights granted to the consumer under the regulations applicable in the Kingdom of Saudi Arabia.